Employment

General

JOB SUMMARY:
Customer Service
Representative -
Drake Software
(Franklin, NC., Hayesville, NC., Sylva, NC.)
• Multiple positions available:
Handle inbound or outbound calls in a call center with the goal of ensuring customer satisfaction and customer retention.
ESSENTIAL DUTIES & RESPONSIBILITIES:
• Answers, evaluates and prioritizes incoming telephone, voice mail, email, fax and live chat requests for assistance from users experiencing problems with hardware, software, networking and other computer-related technologies associated with the use of Drake Software.
• Interviews end user to collect information about problem and leads user through diagnostic procedures to determine source of error.
• Determines whether problem is caused by hardware, such as modem, printer, cables or telephone.
• Handles problem recognition, research, isolation, resolution and follow-up for most user problems, referring the more complex problems to DM, CRMT or technical staff for further assistance.
• Logs and tracks calls using a Call Log database and maintains history records and related problem documentation.
• Ensure maximum good will from inbound or outbound phone transactions.
• Handle inbound or outbound calls that are primarily routine or basic in nature.
• Follow basic procedures and scripts per management direction.
• Adhere to regular attendance as required for shift.
SKILL AND EDUCATIONAL REQUIREMENTS:
• High School diploma or general education degree (GED); or related experience and/ or training: or equivalent combination of education and experience required
• Basic computer and keyboarding skills required
• Prior experience in telemarketing, retail background or customer relations preferred
• Strong customer service skills required (friendly, courteous and helpful)
• Strong verbal communications skills required (good grammar, voice and diction)
• Reading fluency required
NEEDED ATTRIBUTES/ COMPETENCIES:
1. Commitment to Quality - strong attention to detail and accuracy
2. Ability to clearly and succinctly communicate both in written and oral formats
3. Ability to understand/ comprehend varying levels of training and follow directions
4. Concern and desire to meet/ exceed client/ customer expectations
5. Proven dependability and professionalism
• Must have a legal right to work in the United States.
• Company does not offer sponsorship.
• Job is located in Franklin, Hayesville, or Sylva, North Carolina - No remote work
Qualified candidates, please apply to: http://drakehouse.net/employmentapplication/

General

Ridge Plumbing is now hiring four helpers and service Techs with basic knowledge of plumbing, Must be 21 years of age and up with three years clean driving record.
Also looking for New Construction plumbers with at least 2 years or more experience. 21 years and up with three year clean driving record.
Apply in person at 400 Windy Ridge Road, Blue Ridge, between 8:30 a.m. and 4:30 p.m., Monday through Friday.
#618100

General

Want to earn $20.00/Hour? We're looking for a lead AWNING INSTALLER. Must have valid Driver's Licence. Call Tom @ 828-361-3340 (618747)

Employment

Program Coordinator
Description: Part-time, 10 hours per week, Big Brothers Big Sisters of WNC. Under the supervision of the Executive and Assistant Director, proactively performs the leadership role in the areas of enrollment, matching, match support and program development. Qualifications: Bachelor*s Degree in social work or related human services field. Experience in related field is desired, but not required. Ability to travel within service area and to work flexible hours, including weekends, is required.
Send resume and cover letter to leliad@bbbswnc.org

General

ADVANCED DIGITAL CABLE
is looking for applicants to be a
part of their manufacturing
team. Current open positions
are Machine operators.
Applicants must be dependable, detailed oriented, and have own transportation. ADC offers an above average pay rate and benefit package. No experience necessary.
Advanced Digital Cable is
an equal opportunity and does not discriminate based on age, race, sex, religion, color, national origin, or veteran status.
Please contact us M-F from
9-a.m.- 5-p.m. Send all resumes to:
joseph.goble@adcable.com or
apply in person at
326 Airport Industrial Dr.
Blairsville Ga 30512.
For directions, call 800-343-
2579 ext 2117.
ccp#616932

General

Construction &
Landscape
Local Builder now hiring carpenters, helpers and landscape help for remodeling and new construction. Full Time. Must be dependable and have own transportation. Call 706-455-7830

General

The Crossroads Chronicle A community newspaper located in beautiful Cashiers, NC has an opening for an advertising sales representative. The ideal candidate will be creative, ambitious, results-oriented and have a record of successful sales experience. Preference will be given to candidates with print sales experience. Strong earnings potential and full benefits package, including health insurance and 401k. Send resume and letter of interest to: publisher@crossroadschronicle.com

General

HANDYMAN WANTED: Must possess various skills including yard work, painting, minor plumbing, minor electrical, mechanical and such. Must be willing to drive between locations and have reliable transportation and phone service. Work schedule may include some weekends while pay will be based upon experience and abilities. Send resumes to Dr. Howard, P.O. Box 179, Turtletown, TN 37391 (609922)

General

Commercial Class A Driver wanted. At home most weekends. Must pass DOT physical and controlled substance testing. Drug Free Work Place. Call 1-800-342-5241 for more information and set up appointment. (225727)