First, The Age of the Customer disrupted and made obsolete many older practices. More recently, a global pandemic – and our response to it – reset our businesses and the marketplace even more.

At this time of year, we need to protect ourselves from all kinds of bugs that can make us uncomfortable, and this is especially important for people who are older, or have a compromised immune sys

This is a story about how cause and effect merged parallel universes and one person made a difference that changed the course of human history.

As we get older, most people experience blurry vision, and sometimes other eye problems. With blurry vision, it’s hard to see things clearly because the lenses of our eyes become less supple.

Since 1993, control of the three major elements of your customer relationships – product, information, and buying decision – has shifted from your business to your customer.